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FAQ
Here are the questions we are most often asked before booking and staying. All content is provisional.
* The following is placeholder information for review. Please replace it with final content before going live.
Reservations & Check-in
What are the check-in and check-out times?
Check-in is from 15:00 to 20:00, and check-out is at 11:00. If you wish to arrive after 20:00, please contact us by the day before your arrival (placeholder).
Can I check in early or check out late?
Depending on availability, this may be offered for an additional fee. Please contact us by email after booking (placeholder).
What is the cancellation policy?
Cancellations are free until 7 days before arrival; the fee is 50% of the room rate 3 to 6 days before arrival, and 100% the day before, on the day of arrival, or for no-shows (placeholder). This will be updated once the official terms and conditions are finalized.
Can children stay?
Children of elementary school age and older can stay, counted the same as adults. Please contact us about whether preschool children can stay (placeholder).
How do I make a reservation?
You can book from “Check availability” on the official website by specifying your dates and number of guests. This is scheduled to be enabled once the booking engine is connected (placeholder).
Rooms & Facilities
What is the room and bed configuration?
The entire building is rented for private use and has one guest room. It has an indoor area of 44.19㎡, 3 single beds, and accommodates up to 3 guests (placeholder).
What amenities are available?
We provide Wi-Fi, air conditioning, a mini kitchen, a microwave oven, an electric kettle, a tabletop electric cooktop, a washer and dryer, a bathroom with bathtub, a Washlet bidet seat, a hair dryer, a toothbrush set, and more (placeholder).
Do you provide tea or drinks?
Mineral water, sencha green tea, and drip coffee are provided. Seasonal pairing teas are planned to be offered as a separate option (placeholder).
Are toiletries and bath items provided?
We provide shampoo, conditioner, body soap, towels, toothbrushes, cotton pads and swabs, and slippers (placeholder).
Access & Parking
How long does it take from Kyoto Station?
About 25 minutes on foot, about 10 minutes by taxi, or about 3 minutes on foot from Umekoji-Kyotonishi Station on the JR Sagano Line (placeholder).
Is parking available?
There is no private parking. Please use public transportation or nearby paid parking lots (placeholder).
What is the address?
35-15 Sujaku Shokaicho, Shimogyo-ku, Kyoto (placeholder). For the map, please see the LOCATION section on the property page.
Dining & Surroundings
Do you serve breakfast or dinner?
Meals are not served at the property. On request, we can help recommend and arrange nearby restaurants (placeholder).
What do you recommend nearby?
Umekoji Park, the Kyoto Railway Museum, and the Nishi Hongwanji area are within walking distance. The streetscape and cafes of Shimabara are also close by (placeholder).
Do you have seasonal features?
We plan to share seasonal stay ideas from time to time, such as cherry blossoms in spring, the engawa in summer, autumn leaves, and steam-filled winter stays (placeholder).
Experiences & Services
Do you offer cultural experiences or optional services?
Tea ceremony experiences, pairing teas, guided town walks, and more are planned as advance-booking options. Before your arrival, our remote concierge is available for consultation (placeholder).
Can you store luggage or receive deliveries?
Luggage storage before check-in and after check-out may be available depending on the time of day. With advance notice, we can also help receive courier deliveries (placeholder).
Do you offer laundry service?
A washer and dryer are provided in the room. Please contact us about arranging an off-site laundry service (placeholder).
House Rules & Other Information
Are smoking or pets allowed?
The entire property is non-smoking. We are unable to accept pets (placeholder).
Is there a shuttle service?
There is no shuttle service. We can provide information about taxi companies (placeholder).
What payment methods do you accept?
Advance payment by credit card is planned (placeholder).
Contact
What are your contact details?
Email: stay@akatsuki.example / Tel: +81-75-000-0000 (placeholder). Service hours: 10:00–18:00.
Where should media and press inquiries be directed?
Please contact pr@akatsuki.example (placeholder).